Terms and Conditions

1. Who you are contracting with

EntryPilot AI (the "Service") is owned and operated by Nicholas Muriungi(the "seller", "we", "us"), who is your contractual counterparty for the Service. These Terms form a binding agreement between you and Nicholas Muriungi.

You confirm that you are at least 18 years old and legally able to enter this agreement, and that where you use the Service on behalf of an organisation you have authority to bind that organisation to these Terms.

2. Acceptance of these Terms

By creating an account, uploading content, or otherwise using the Service, you accept these Terms in full. If you do not accept them, you must not use the Service. Continued use after any update to these Terms constitutes acceptance of the updated Terms.

3. What the Service is

EntryPilot AI is a document-to-data assistant. You upload files (such as PDFs, spreadsheets, images, audio or video) or supply a public file link, and describe in plain language what you want extracted. The Service uses artificial-intelligence models to return structured rows that you can review, edit, and export as CSV, Excel, or JSON.

Access to the Service is granted under a limited, non-exclusive, non-transferable licence for the duration of your selected plan. Free accounts include a limited trial credit allowance; the paid Premium plan is billed monthly and includes a monthly credit allowance, with additional credit packs available for one-off purchase. Credit allowances and plan limits may change with notice.

4. Payments, plans and subscriptions

Subscription fees recur at the billing frequency shown at checkout until cancelled. You may cancel a subscription at any time; cancellation takes effect at the end of the current paid period, and you keep access until then. Credits remaining when a plan ends are retained on your account.

Payment, billing, tax, cancellation and refund mechanics for your orders are administered by our reseller. For those mechanics, see Paddle's Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms. You are responsible for any charges you authorise and for keeping your payment method current.

5. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. Refunds

Refunds are handled in line with our Refund Policy and by our payment provider, Paddle. Paddle's refund process is described at https://www.paddle.com/legal/refund-policy.

7. Your account and credentials

You are responsible for keeping your sign-in credentials confidential and for all activity carried out under your account. Tell us promptly if you believe your account has been accessed without your permission. You must provide accurate information and keep it up to date.

8. Acceptable use

You must not use the Service to:

• break any applicable law or regulation, or facilitate unlawful activity;
• send or store unlawful content, including content that is hateful, harassing, sexually exploitative, or that depicts real people in deepfakes or intimate imagery made without their consent;
• commit fraud, generate spam, or submit bulk unsolicited outreach;
• infringe someone else's intellectual property, privacy, or data-protection rights, including uploading content you have no right to process;
• interfere with the Service's security or availability, including spreading malware, probing or scanning for vulnerabilities without permission, scraping the Service, or attempting to bypass plan, credit, or upload limits;
• attempt to circumvent, jailbreak, or abuse the underlying AI systems;
• reverse engineer, resell, redistribute, or white-label the Service without our written permission.

9. Your prompts, your outputs and accuracy

You are responsible for the prompts and files you submit, for how you use the results, and for verifying the results before relying on them. You must hold the necessary rights to any content you upload.

AI output can be wrong, incomplete, or misread. Values we cannot find are flagged rather than invented, but you should always review the table before exporting or acting on it. The Service is not professional, legal, medical, financial, or tax advice, and is not a substitute for human oversight in regulated or high-stakes use.

10. Intellectual property

We own and retain all rights in the Service and its software, interface, documentation, and branding. Nothing in these Terms transfers those rights to you.

You keep the rights you already hold in the material you upload, and the structured data generated for you belongs to you, to the extent the underlying material allows. To provide the Service, you grant us a limited licence to host and process your uploads solely to run, secure, and support the Service for you.

If you believe content processed or output through the Service infringes your rights, tell us at the contact address below with enough detail to locate it. We will review and, where appropriate, remove or restrict it. Accounts found to repeatedly infringe rights may be suspended or closed.

11. Moderation

We may remove or restrict content, refuse or filter generated output, and limit or suspend access where we reasonably consider it necessary to comply with law, to enforce these Terms, or to protect the Service and its users.

12. Service level

We aim to keep the Service available and accurate, but we do not guarantee that it will be uninterrupted or error-free. Features, model behaviour, and plan limits may change over time.

13. Suspension and termination

We may suspend or end your access where there is a material breach of these Terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may stop using the Service and close your account at any time.

When your access ends, you may export your reviewed data for 30 days; after that your uploaded files and generated results are deleted unless we must retain them by law.

14. Disclaimers

The Service is provided "as is". To the fullest extent permitted by law, we exclude all implied warranties, including merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.

15. Liability

We are not liable for indirect, consequential, or special loss, including lost profits, lost data, or loss of goodwill. Subject to the carve-out below, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Nothing here limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot lawfully be limited.

16. Your indemnity

You will cover us against claims brought by others that arise from your content, your unlawful use of the Service, or your breach of these Terms.

17. Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural events, strikes, war, internet or infrastructure outages, or interruptions by third-party providers we rely on.

18. Assignment

You may not assign this agreement without our written consent, except to a successor in a merger or acquisition. We may assign it in the same circumstances.

19. Governing law and disputes

These Terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction, without affecting your right to complain to a consumer authority in your own country. We will always try to resolve a dispute with you in good faith first.

20. Changes to these Terms

We may update these Terms. Where changes materially affect your rights, we will tell you in the app or by email before they take effect.