Refund Policy

1. 30-day money-back guarantee

If you are not satisfied with your purchase, you can request a refund within 30 days of your order date. That applies to Premium subscription payments and to one-off credit packs.

2. Subscriptions

You can cancel a subscription at any time. Cancellation takes effect at the end of the current paid period, and you keep access until then. If you cancel within 30 days of a payment, that payment is refundable. For renewals after the first 30 days, you can request a refund within 30 days of that renewal charge, and we will assess it fairly — including where the Service did not work as described.

3. Credit packs

Credit packs bought in error can be refunded in full within 30 days. If you have already spent part of a pack, we will refund the unused portion of it.

4. How to request a refund

Refunds for orders are processed by our payment provider, Paddle. You can request one directly with them at https://paddle.net, or write to our support team using the address below and we will help you through it. Tell us your order number and what went wrong — that is all we need to start.

Paddle's refund process for buyers is described at https://www.paddle.com/legal/refund-policy.

5. When you get your money

Approved refunds are sent back to your original payment method, usually within 10 working days of approval. Your bank may take a few extra days to post the credit to your account.

6. This policy does not limit your rights

Nothing in this policy affects your statutory rights, including any right to a refund where the Service is not as described or is faulty.